• 3-5 years of customer service experience and the ability to handle client issues in a highly satisfactory manner.
• Excellent written, verbal and communication skills. Able to communicate with sales and operations partners to ensure an integrated client management approach.
• Working Knowledge of Treasury Management products and services
• Able to manage multiple and complex tasks simultaneously and within all time constraints.
• Demonstrates the ability to identify customer needs by probing, listening and closing to deepen relationships to meet customers' goals.
• Ability to effectively solves client inquiries and educates them on products and services.
• Able to work within a framework of standard practices, established procedures and company policies to resolve servicing and operational issues.
• Ability to exercise good judgment in decision-making.
• Displays high motivation and is considered a self-starter, desire to be Best in Class.
• Ability to influence, coach, and build relationships across the organization.
• Proficient at multi-tasking in a customer service environment
• Effective at using measurement systems to drive performance.

Desired Skills:

• Excellent analytical skills with an attention to detail.
• Ability to work independently