Job Description: 

Core Job Responsibilities: 

• Execution and verification of data transfer and consolidation tasks as assigned. 
• Responsible for communication of project status and escalation of issues to manager. 
• Reconcile project demands with available resources and escalate any deviation from project timeline. 
• Record all support activities for proper measurement of work performed.   

Competencies:

• Exceptional organizational skills 
• Superior attention to detail 
• Ability to ascertain the criticality of issues 
• Understanding of computer terms and acronyms, and to translate technical terms into non-technical language 
• Ability to follow departmental processes and procedures, ability to follow and document resolutions and exceptions. 
• Excellent customer service, interpersonal, organizational and communication skills 
• Ability to adapt to a fast-paced and changing work environment. 

Minimum Qualifications: 

• Associate degree in computer science or 2-3 plus years of related experience, sufficient, but not required. Relevant experience can override educational requirements.  
• Minimum of two years of experience in a corporate IT or computer support-related field. 

Desired Skills: 

• Office 365 support 
• Computer imaging. 
• PC repair.