Position Details:

Client: Banking Client

• The Business Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise.
• Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach / taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
• Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. 

• Ensure accurate and timely delivery of key changes to the business by leading Global Change Management (GCM) process
• Provide ongoing 1:1 consultative training to change owners on both process and tools during the course of their GCM, as well as provide general training to raise awareness of GCM process.
• Assist in awareness campaigns and communications of Global Change Management objectives & process.
• Assessing current state processes and workflows Global team, including data and process hand-offs with Issuer Operations.
• Optimize productivity by designing, implementing and testing new procedures.
• Assemble reports to document process status and changes.
• Track metrics to discover areas for improvement and monitor upgrades.
• Communicate findings and proposals to upper management.
• Assess opportunities within reconciliations for productivity and scale.
• Work with global locations as necessary to ensure end-to-end workflows and controls enhancements.
• Creating and managing end to end calendar with critical steps, dependencies and dates.
• Hosting kick-off calls with change owner to gather stakeholders, begin impact assessment and identify leads from each functional group to be part of the project.
• Help change owners craft clear messages that address all stakeholder questions (including Legal & Compliance).
• Develop analytics and reporting to track effectiveness of process and identify potential process improvements.
• Provide thought leadership in continually reviewing process and identifying improvements.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.

• Educated to degree level or suitable prior work experience.
• Experience with work-flow systems.
• Excellent project management and organizational skills.
• Outstanding relationship building and relationship management skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient in MS Office with an emphasis on MS Excel / & relevant reporting tools.
• Have strong interpersonal and both oral / written communications skills, including an ability to interact effectively with senior management.
• Fluency in spoken and written English, including business writing.
• Is individually pro-active, demonstrates initiative and self-motivated.
• Highly adaptable; able to cope with elements of ambiguity and change and continuously optimise processes and tasks in own area of responsibility.