Job Description

Contract: St. Louis, Missouri, US

Salary: $30.00 Per Hour

Job Code: 351558

End Date: 2024-07-22

Job Status: Expired

Position Details:

Industry : Banking
Title: Customer Service Representative
Location: St. Louis, MO (Onsite)
Pay Range: $21.00-30.00/hr
Duration: 18 Months

Responsibilities

Provide Customer Support using phone and email
Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
Provide technical problem-solving for web browsers
Troubleshoot the source of issues affecting the customer’s ability to access the application and respond accordingly
Use customer relationship management tools to document the problems and resolution of each contact
Support annual user access recertification efforts for Treasury applications
Decipher diagnostic reports
Process daily application audit reports and analyze results
Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints

Qualifications :

Bachelor’s Degree or commensurate experience
2+ years’ experience providing customer service support; preferably in a call center
Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
Bilingual in Spanish is preferred

Recruiter

Phone

Umang Saxena

umang.saxena@collabera.com

2146319622

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