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Customer Service Supervisor

Contract: St. Louis, Missouri, US

Salary Range: 21.00 - 30.00 | Per Hour

Job Code: 351558

End Date: 2024-07-22

Job Status: Expired

This Job is no longer accepting applications

Position Details:

Industry : Banking
Title: Customer Service Representative
Location: St. Louis, MO (Onsite)
Pay Range: $21.00-30.00/hr
Duration: 18 Months

Responsibilities

  • Provide Customer Support using phone and email
  • Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
  • Provide technical problem-solving for web browsers
  • Troubleshoot the source of issues affecting the customer’s ability to access the application and respond accordingly
  • Use customer relationship management tools to document the problems and resolution of each contact
  • Support annual user access recertification efforts for Treasury applications
  • Decipher diagnostic reports
  • Process daily application audit reports and analyze results
  • Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints

Qualifications : 

  • Bachelor’s Degree or commensurate experience
  • 2+ years’ experience providing customer service support; preferably in a call center
  • Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
  • Bilingual in Spanish is preferred
Job Requirement
  • Customer Service Representative
  • Customer Service
  • Customer Support
  • Technical Support
  • Technical
  • Help Desk
  • Service Desk
  • Tech Support
  • Spanish
  • Bilingual
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Umang Saxena
  • umang.saxena@collabera.com
  • 2146319622
This Job is no longer accepting applications
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