Job Title:  Direct Payment Teller I 

Location:  Kalamazoo, MI 

Duration:  12 months    

Job Description: 

The Payment Processing Teller is required, to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail and according to company policy and procedures.

• Process 7,000 monthly bill payments by accepting cash, check or money orders
• Answer general customer account questions
• Complete identity verification for new utility service customers
• Provide excellent customer service
• Work independently in an office related setting.
• Maintain organizational standards within assigned office.
• Control losses by following policies and procedures.
• Process payments accurately without errors.
• Perform to accuracy standards without exceptions.

• Cash handling experience and a comfort in handling large sums of currency.
• Knowledge of MS Office programs (Word, Excel, Outlook)
• The ability to type 40 words per minute ; perform standard/routine office tasks.
• The ability to work independently ; a track record of providing excellent customer service.
• Excellent verbal communication skills ; organizational skills.
• The ability to maintain composure and professionalism with a challenging customer base.
• The ability to accept and follow direction and departmental policies and procedures without exception

• Experience with SAP applications including Cash Desk
• This position may provide occasional backup coverage to alternative direct payment office locations on a prearranged basis.

• A high school diploma or GED (College education preferred)