Job Description

Team Overview:

• The Modern Delivery Office manages and refines the firm's software delivery methodologies, supporting enterprise-wide initiatives and fostering consistency and continuity across business divisions.
• With a focus on a customer and product-centric approach, this team provides frameworks and guidance to drive improvement across the organization.

Role Responsibilities:

• The Senior Content Manager will play a key role in change management for critical enterprise projects, utilizing change management methodologies and tools to drive adoption and integration.
• Responsibilities include assessing project impacts, conducting change readiness analyses, and managing stakeholder engagement.

Key tasks include:

• Leading communication and training efforts for technology delivery, developing key communications and training materials.
• Designing and executing change strategies for various projects, ensuring alignment with business goals and vision.
• Creating impactful visualizations and digestible content for executive reporting, translating complex data into accessible formats.
• Providing input on requirements and supporting the design and implementation of training programs.

Qualifications:

• 7–10 years of experience in a related field, with 2+ years in Agile methodologies.
• Bachelor’s degree or equivalent experience.
• Proven expertise in change management and program management, with a history of leading complex, multi-portfolio change efforts.
• Experience developing modern training materials (e.g., on-demand training video series).
• Strong stakeholder engagement skills and the ability to navigate organizational dynamics.
• Proficiency with the Atlassian Suite (JIRA, Confluence).
• Knowledge of the secondary mortgage market is a plus.

Key Skills for Success:

• Agile and Change Management certifications.
• Strategic thinker with a creative and solution-oriented mindset.
• Self-starter with strong problem-solving skills, adaptable in fast-paced environments.
• Effective communicator with robust presentation skills, able to convey complex information in clear, visual formats.