About the Role:

• We are seeking a CSC Customer Service Rep II to join our Customer Service team.
• The primary responsibilities of this role include answering phones for both public and internal customers, documenting and dispatching work requests, assisting in special projects, and monitoring environmental alarms.
• The ideal candidate will have excellent customer service skills and the ability to handle difficult situations with professionalism.

Responsibilities:

• Answering phones for public and internal customers 
• Documenting and dispatching work requests
• Assisting in special projects
• Monitoring environmental alarms
• Assisting with workflow and assignments for patient transporters
• Providing feedback to leadership on process improvements
• Performing all position appropriate duties in a competent, professional, and courteous manner

Education Qualification:

• High School Diploma/GED Equivalent

Required Skills:

• Ability to handle difficult situations and provide conflict resolution
• Ability to read and write in English
• Ability to work in a fast-paced environment
• Experience in an administrative support role and/or customer service preferred
• Healthcare, call center, or dispatch service experience preferred 
• Management retains the right to assign or reassign duties and responsibilities as needed

Pay Range:

• $17 - $18/hr.