• Looking for candidates with current Public Trusts.
• Managing IT equipment inventory to ensure equipment is available and ready to deploy as needed, including imaging/re-imaging PCs
• Receiving damaged/defective equipment and completing troubleshooting to diagnose and address the issue
• Working with vendors to manage warranty support and replacement activities
• Complete incident tickets and service requests within SLA and in a modern tracking system
• Work closely with the Customer Relationship Manager to prioritize and complete customer requests.
• Attend meetings with the customer as required.
• Provide weekly reporting of issues and projects
• Provide white glove support to executive-level customers
• Ability and willingness to work extended hours or modified schedule for planned and emergency work.

• Bachelor’s degree from an accredited college in a related discipline, with 2 to 4 years of prior relevant experience; or a Master’s degree with less than 2 years of prior relevant experience.
• Additional years of experience and/or relevant certifications will be considered in lieu of a degree.

• BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 2 years relevant experience (less than 2 years with an MS/MIS Degree)
• 2+ years’ experience providing IT support at any level
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Ability to work with a large diverse team supporting multiple customers in a shared team environment.
• Provide support on an M-F business hours schedule in the Eastern time zone
• Extended hour and weekend support as required by missions or emergencies.
• Ability to work on your own to successfully resolve issues while updating management.
• Ability to obtain and maintain a Public Trust clearance.
• The candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information. 

Pay Range: $30/hr -$34/hr