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Patient Support Representative
Contract: Pleasanton , California, US
Salary Range: 28.00 - 32.00 | Per Hour
Job Code: 357876
End Date: 2025-02-22
Job Status: Expired
This Job is no longer accepting applications
Job Description:
Job Summary:
We are seeking a Technical Support Specialist ; This is a 100% onsite role that requires candidates to work in the office Monday through Friday. The position involves providing operational and technical support for a high-volume patient call center, ensuring excellent customer service while assisting patients and customers with troubleshooting and inquiries. A medical background is preferred but not required, and full training will be provided.
Key Responsibilities:
- Provide technical support to patients and healthcare professionals regarding remote patient support systems.
- Handle high-volume inbound calls while maintaining professionalism and patience.
- Troubleshoot device-related concerns and provide step-by-step guidance to customers.
- Accurately document customer interactions in the system.
- Collaborate with cross-functional teams to ensure customer concerns are resolved efficiently.
- Utilize strong listening and computer skills to provide effective support.
- Multitask between various systems while assisting patients and resolving inquiries.
Required Qualifications:
- Bachelor’s degree preferred; Associate’s degree with 3-5 years of experience will be considered.
- 1-2 years of experience in technical support, operational support, customer service, or sales support.
- Medical background preferred but not required (candidates with sales or tech support backgrounds will be considered).
- Excellent customer service skills with strong attention to detail.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Strong technical aptitude and ability to learn new systems quickly.
Pay Range: $28/hr. - $32/hr
Job Requirement
- Technical Support
- Customer Service
- Communication Skills
- Excel
Reach Out to a Recruiter
- Recruiter
- Phone
- Vishnu Nair
- vishnu.nair@collabera.com
This Job is no longer accepting applications
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