Customer Service Representative

Contract: Austin, Texas, US

Salary Range: 18.00 - 21.00 | Per Hour

Job Code: 358034

End Date: 2025-03-02

Job Status: Expired

This Job is no longer accepting applications

We are Hiring!

Position Details:

Job Tile: Customer Service Representative
Location: Austin, TX 78727
Duration: 12 months contract

Pay Range: $18 to $21 without benefits and PTO.

Responsibilities:

  • Provide unbiased assistance to Medicaid providers and clients
  • Answer questions regarding eligibility, medical claims status, and program inquiries
  • Assist with problem resolution as needed
  • Respond to phone inquiries promptly and courteously
  • Document all encounters in clear and concise online logs
  • Transfer callers to other Call Center units when necessary
  • Meet individual performance standards
  • Maintain strict attendance and performance metrics
  • Perform other duties as assigned by management

Education Qualification:

  • High school diploma or equivalent

Required Skills:

  • Excellent communication skills
  • Strong Customer Service experience
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Attention to detail
  • Ability to meet performance standards
Job Requirement
  • CSR
  • Customer Service Representative
  • Calls
  • Inbound Calls
  • Outbound Calls
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Sneha Samanta
  • sneha.samanta@collabera.com
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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