Customer Service Representative

Contract: Austin, Texas, US

Salary Range: 18.00 - 20.00 | Per Hour

Job Code: 358037

End Date: 2025-02-23

Job Status: Expired

This Job is no longer accepting applications
Client
Healthcare
Job Title
Customer Service Representative
Duration
6 Months 
Location
Austin TX
 Pay Rate : $ 18 - $20/hr
Responsibilities:
  1. Provide unbiased assistance to Medicaid providers and clients
  2. Answer questions regarding eligibility, medical claims status, and program inquiries
  3. Assist with problem resolution as needed
  4. Respond to phone inquiries promptly and courteously
  5. Document all encounters in clear and concise online logs
  6. Transfer callers to other Call Center units when necessary
  7. Meet individual performance standards
  8. Maintain strict attendance and performance metrics
  9. Perform other duties as assigned by management
Required Skills:
  1. Excellent communication skills
  2. Ability to work in a fast-paced environment
  3. Strong problem-solving skills
  4. Attention to detail
  5. Ability to meet performance standards
  6. Prior customer service experience is a plus
Job Requirement
  • csr
  • customer service
  • inbound calling
  • outbound calling
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Sanya Mehani
  • sanya.mehani@collabera.com
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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