Job Description

Contract: Saint Petersburg, Florida, US

Salary Range: 16.00 - 20.00 | Per Hour

Job Code: 358045

End Date: 2025-02-23

Job Status: Expired

Role Title: Customer Service Rep III

Location: Remote

Duration: 6 months

Shift Timing: 11pm-7:30am EST

Pay Range: $16/hr - $20/hr

Job Summary

We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites.
With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth.
Specific Duties and Responsibilities:
Respond to all phone and emails from customers and internal team
Open service requests and sales orders for contract parts, returned parts and projects
Manage telephone and email enquiries.
Review open service requests and bring to a satisfactory closure within a timely manner.
Help to manage for new machines to be installed, moved and decommissioned.
Ensure all project information is updated in Salesforce.
Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
Ensure parts are shipped ready to meet field technicians.
Keep customers regularly informed of service request progress.
Coordinate repairs and technical support with field personnel and schedule workload accordingly

Education & Experience:

Proven experience as call center representative or similar position
Experience in customer service is essential.
Proficient in English; Good knowledge of additional languages will be a definite plus.
Working knowledge of MS Office
Ability to work under pressure.
Ability to work independently and multi-task.

Recruiter

Phone

SHAKTHIKANNAN KONAR

shakthikannan.konar@collabera.com

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