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Customer Service Representative
Contract: Saint Petersburg, Florida, US
Salary Range: 16.00 - 20.00 | Per Hour
Job Code: 358045
End Date: 2025-02-23
Job Status: Expired
This Job is no longer accepting applications
Role Title: Customer Service Rep III
Location: Remote
Duration: 6 months
Shift Timing: 11pm-7:30am EST
Pay Range: $16/hr - $20/hr
Job Summary
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We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites.
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With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth.
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Specific Duties and Responsibilities:
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Respond to all phone and emails from customers and internal team
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Open service requests and sales orders for contract parts, returned parts and projects
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Manage telephone and email enquiries.
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Review open service requests and bring to a satisfactory closure within a timely manner.
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Help to manage for new machines to be installed, moved and decommissioned.
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Ensure all project information is updated in Salesforce.
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Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
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Ensure parts are shipped ready to meet field technicians.
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Keep customers regularly informed of service request progress.
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Coordinate repairs and technical support with field personnel and schedule workload accordingly
Education & Experience:
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Proven experience as call center representative or similar position
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Experience in customer service is essential.
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Proficient in English; Good knowledge of additional languages will be a definite plus.
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Working knowledge of MS Office
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Ability to work under pressure.
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Ability to work independently and multi-task.
Job Requirement
- Call Center
Reach Out to a Recruiter
- Recruiter
- Phone
- SHAKTHIKANNAN KONAR
- shakthikannan.konar@collabera.com
This Job is no longer accepting applications
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