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Customer Service Representative/CSR
Contract: Stanford, California, US
Salary Range: 22.00 - 24.00 | Per Hour
Job Code: 358168
End Date: 2025-02-17
Job Status: Expired
This Job is no longer accepting applications
Detailed Job Description:
Client: Education
Job Title: Medical Customer Service Representative/ CSR
Location: Stanford, CA 94305, USA - Onsite Role
Duration: 3 Months (Extension/Conversion will be based on performance)
Pay Range: $22/hr - $24/hr (Without any Benefits)
Key Responsibilities:
Call Handling & Dispatching:
- Handle inpatient and outpatient calls for a medical facility.
- Dispatch plumbers, landscapers, electricians, and AV support for maintenance requests.
- Route calls between patients, doctors, nurses, and families.
- Manage emergency and alarm-related dispatches on campus.
Training & Onboarding:
- First 4 weeks: Observe and take notes. Training from 6 AM - 2:30 PM.
- Weeks 5-8: Take live calls and complete reports. Training from 7 AM - 3:30 PM.
- Post-training shifts: Candidates will transition into one of three shifts:
- Day Shift: 7 AM - 4 PM
- Swing Shift: 2 PM - 10:30 PM
- Owl (Night) Shift: Limited availability, typically for tenured employees.
Must-Have Experience:
- Customer service experience (preferably in a call center, hospital, or university).
- Ability to multitask and work under pressure.
- Basic technical proficiency with various software and phone systems.
Preferred Experience:
- Prior work in a university or medical setting.
- Security, dispatch, or facilities coordination experience is a plus.
- Familiarity with medical terminology (ear, nose, throat, oncology, etc.).
Job Requirement
- CSR
- Customer Service
- Patient Care Coordinator
- Medical Assistant
- Customer service Representative
- Medical Customer service Representative
- Patient Clerk
- Patient Associate
- Patient Assistant
- Medical Associate
- Pharmacist
- Medical CSR
- Medical Terminology
- Clinical Operator
Reach Out to a Recruiter
- Recruiter
- Phone
- Sneha Agrawal
- sneha.magrawal@collabera.com
This Job is no longer accepting applications
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