Job Description

Contract: Lisle, Illinois, US

Salary Range: 20.00 - 25.00 | Per Hour

Job Code: 358372

End Date: 2025-03-05

Job Status: Expired

Job Title: Customer Contact Rep

Location: Lisle, IL, 60532 (Remote)

Duration: 6+ Months (Possible extension)

Pay Range: $20 - $25 Hourly

About the Role:

Responsibilities:

Plans and oversees enterprise level support and service activities for company products and services for a designated client or group of clients.
Ensures quality service and operational performance within the parameters of program and delivery standards.
Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.

Minimum requirements:

Bachelor’s degree and at least 2 years of customer service experience and/or technical product knowledge experience

OR
Master’s degree and no experience

OR
At least 4 years of customer service experience and/or technical product knowledge experience

Recruiter

Phone

Dishan Shetty

dishan.shetty@collabera.com

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