Senior Customer Service Representative

Contract: Phoenix, Arizona, US

Salary Range: 20.00 - 30.00 | Per Hour

Job Code: 358697

End Date: 2025-03-15

Job Status: Expired

This Job is no longer accepting applications

Position Details: 

  • Industry - Banking and Financial
  • Title - Senior Customer Service Representative
  • Duration - 9 months
  • Location - Phoenix, AZ
  • Pay - $20/hour to $30/hour

Training: (4-6 weeks, 100% Onsite)

Shifts:

  • Training Shift: Mon-Fri (Approx 8AM-5PM)
 
Responsibilities:
  • This role handles all treasury products, supporting commercial and business banking clients (with revenues from $5 million to $2 billion) and enterprise employees.
  • Answer 25-30 calls daily, focusing on resolving issues (average talk time: 10 minutes) without strict talk time metrics. Communication covers a wide range of client inquiries.
Required Skills:
  • 3-5+ years’ experience with customer service in enterprise banking or financial call center environment
  • Strong soft skills – “client delight” focused
  • Multitasker, especially between computer systems
  • Receptive to feedback, growth minded, trainable, willing to learn.
  • Proactive communication – on time, engaged.
  • Self-motivated – works independently.
Job Requirement
  • Customer Service
  • Call Center
  • Client Service
  • Treasury/Banking/Financial
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Gyananjaya Panda
  • gyananjaya.panda@collabera.com
  • 9738412265
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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