Position Details: 

• Industry - Banking and Financial
• Title - Client Support Analyst - Health Benefits
• Duration - 7 months
• Location - Pennington, NJ
• Pay - $18/hour to $23/hour

Job Description:

Join our Health Benefit Solutions (HBS) Operations team as a Client Operations Analyst, supporting the resolution of complex client issues and overseeing critical operational processes.

Key Responsibilities:

• Manage day-to-day resolution of escalated client inquiries within SLA and policy guidelines.
• Support HBS processes including billing reconciliation, fulfillment quality assurance, debit card updates, and privacy mailings.
• Coordinate with internal teams and vendors to ensure seamless service delivery.
• Track and report on Siebel cases, billing metrics, and fulfillment activities.
• Assist with audits, regulatory reviews, and special projects.
• Provide backup support across various operational functions.

Required Skills:

• Strong client relationship and vendor management skills
• Proficiency in MS Excel and Word; familiarity with SharePoint
• Excellent communication, organizational, and time management abilities
• Ability to multitask and adapt in a dynamic environment

Preferred Qualifications:

• Knowledge of Consumer-Directed Healthcare Products (HSA, FSA, HRA)
• Bachelor’s degree strongly preferred