Position Details: 

• Industry - Banking and Financial
• Title - Call Center Representative (Banking/Financial)
• Duration - 12 Months
• Location - Jacksonville, FL
• Pay - $18/hour to $21/hour

Role Summary:

Provide high-touch service to High Net Worth clients, assisting with credit card products, online banking navigation, risk prevention, and documenting client concerns.

Key Responsibilities:

• Handle inquiries related to credit card payments, rewards redemption, and online navigation
• Document client interactions accurately
• Navigate multiple systems while maintaining client engagement

Schedule:

• Training: Mon–Fri, 9:30am–6:00pm EST
• Post-training: Sun–Thurs, 11:30am–8:00pm EST

Required Skills:

• Proficient in multitasking across systems and typing detailed notes
• Strong computer skills, especially MS Outlook, Word, and PowerPoint
• Clear communication, proper grammar, and professionalism
• Resilient in a fast-paced, high-volume environment
• Effective at de-escalating issues and resolving client concerns
• Receptive to coaching and continuous improvement
• Maintains confidentiality and shows initiative