Job Description

Contract: Addison, Texas, US

Salary Range: 19.00 - 21.00 | Per Hour

Job Code: 360773

End Date: 2025-05-08

Days Left: 16 days, 16 hours left

Location: Addison, TX/ Chandler, AZ/ Jacksonville, FL/ Hopewell, NJ

Position: Level 1 Support

Duration: 12-18 months

Job Description:

Required Skills

Requires 1-3 years of experience
Excellent Client Care / Customer Service skills.
Work well as a team and build relationships to the global partners.
Excellent organizational skills, with the ability to prioritize workload.
Ability to multitask and maintain focus on all areas of responsibility concurrently.
Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
Able to work in a fast-paced environment.

Desired Skills

Technology Call Center and or Customer Service experience.
Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
Hardware Support – Windows 10/11,
Software - MS Office suite, Office 365, SharePoint, Skype
Network – Citrix, VPN, Cisco AnyConnect
ITSM Remedy (not essential)

Recruiter

Phone

Aditi Shrivastava

aditi.sshrivastava@collabera.com

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