Escalation Specialist

Contract: Charlotte, North Carolina, US

Salary Range: 18.00 - 20.00 | Per Hour

Job Code: 361036

End Date: 2025-05-17

Days Left: 26 days, 18 hours left

Position Details:
Position: Escalation Representative
Industry: Banking/Financial Services
Job duration: 6 Months (Possible Extension)
Location: Charlotte, NC 28262
Shift: Mon - Fri
Pay range - $18 - $20/hr
 
Job Description:
The escalations representative will be responsible for handling approx. 45-55 cases per day as it relates to wire transfer investigations. This includes but not limited to payment research, matching inbound wire to outbound wire to identify discrepancies, formatting issues, invalid details etc. Use of swift, fed and chips electronic messaging to Correspondent Financial Institutions and Internal Client Service officers via internal email. Position can reside in Charlotte and/or Philadelphia.
  
Required Skills: 
  • Wire Transfer Knowledge - Chips/Fed/Swift
  • Analytical Skills 
  • Risk Awareness 
  • Attention to detail 
  • Communication skills - verbal and written 
  • Customer Centricity 
  • Ability to work in fast paced operational environment 
  • 1+ years wire transfer experience(processing or investigations)                                                     
  • Wire Investigations background 
Job Requirement
  • Compliance
  • Risk Management
  • Wire transfer
  • Investigations
  • Pega
  • Risk awareness
  • Problem solving
  • SWIFT
  • FED
  • CHIPS
  • Payments
  • ACH
  • Payment processing
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Sakshi Gupta
  • sakshi.gupta@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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