The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Escalation Specialist
Contract: Charlotte, North Carolina, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 361036
End Date: 2025-05-11
Job Status: Expired
This Job is no longer accepting applications
Position Details:
Position: Escalation Representative
Industry: Banking/Financial Services
Job duration: 6 Months (Possible Extension)
Location: Charlotte, NC 28262
Shift: Mon - Fri
Pay range - $18 - $20/hr
Job Description:
The escalations representative will be responsible for handling approx. 45-55 cases per day as it relates to wire transfer investigations. This includes but not limited to payment research, matching inbound wire to outbound wire to identify discrepancies, formatting issues, invalid details etc. Use of swift, fed and chips electronic messaging to Correspondent Financial Institutions and Internal Client Service officers via internal email. Position can reside in Charlotte and/or Philadelphia.
Required Skills:
- Wire Transfer Knowledge - Chips/Fed/Swift
- Analytical Skills
- Risk Awareness
- Attention to detail
- Communication skills - verbal and written
- Customer Centricity
- Ability to work in fast paced operational environment
- 1+ years wire transfer experience(processing or investigations)
- Wire Investigations background
Job Requirement
- Compliance
- Risk Management
- Wire transfer
- Investigations
- Pega
- Risk awareness
- Problem solving
- SWIFT
- FED
- CHIPS
- Payments
- ACH
- Payment processing
Reach Out to a Recruiter
- Recruiter
- Phone
- Sakshi Gupta
- sakshi.gupta@collabera.com
This Job is no longer accepting applications
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