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Wire Investigations Representative
Contract: Philadelphia, Pennsylvania, US
Salary Range: 21.00 - 22.00 | Per Hour
Job Code: 361040
End Date: 2025-05-13
Job Status: Expired
This Job is no longer accepting applications
Note:
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The position is Hybrid (Training - Completely Onsite, Hybrid - 3 weekdays from Office, 2 weekdays from Home - Based on Performance).
Position Details:
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Position: Escalations Representative 1 (Wire Investigations Representative)
- Industry: Banking/Financial Services
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Job duration: 6 months (Possible extension)
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Location: Charlotte, NC 28262 OR Philadelphia, PA 19103 (Training - Completely Onsite, Hybrid - 3 weekdays from Office, 2 weekdays from Home - Based on Performance)
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Interview Process: Virtual Interview via MS Teams - 15-20 minutes
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Work Schedule: Monday - Friday (8 AM - 5 PM EST)
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Pay Range: Flexible
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Tentative Start Date: 05/05/2025
Project Scope:
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The Wire Investigation team services all inquiries for the bank as they relate to Wire Transfers sent in USD and FX currency for our Consumer/Commercial, Wholesale, and Correspondent Bank clients.
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We respond to customer requests about post-value wire transfers, such as amendments, cancellations, beneficiary claims non-receipt, return of funds, and unable to apply requests.
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These investigations are processed via the Pega and IntelliTracs applications that support our Enterprise Wire Transfer and Global Wire Transfer applications.
Roles and Responsibilities:
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The escalations representative will be responsible for handling approximately 45-55 cases per day as it relates to wire transfer investigations.
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No Phone conversation directly with customers - Mostly email/chats (they will contact with Client Service Officer, and they will connect with Customers/Clients).
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Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services.
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Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts, and resolve complex problems and inquiries.
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Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.
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Payment research, matching inbound wire to outbound wire to identify discrepancies, formatting issues, invalid details, etc.
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Use of Swift, fed, and chips electronic messaging to Correspondent Financial Institutions and Internal Client Service officers via internal email.
Nice to Have Skills:
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Pega and/or IntelliTracs knowledge.
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Wire Investigations background.
- 1+ years wire transfer experience(processing or investigations).
- Wire Transfer Knowledge - Chips/Fed/Swift.
Job Requirement
- Wire Transfer Investigator
- Wire Investigations Analyst
- Fraud Investigator – Wire Transfers
- AML Wire Investigator
- Wire Operations Specialist
- Wire Transfer Analyst
- Wire Transfer Specialist
- Payment Investigations Analyst
- Transaction Monitoring Specialist
- Funds Transfer Analyst
- Banking Operations Specialist – Wire Transfers
- Senior Wire Investigator
- Lead Wire Transfer Analyst
- Wire Investigator
- Senior Fraud Investigator – Wire Activity
- Senior AML Investigator – Wire Transactions
- Transaction Screening Specialist
- Research
- Remediation
- Investigation
- Customer Support
- Documentation
- Customer care
- Client Support
- Client Services
Reach Out to a Recruiter
- Recruiter
- Phone
- Indranil Kundu
- indranil.kundu@collabera.com
This Job is no longer accepting applications
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