Position Details:
Client:        Automotive
Job Title:    Customer Service Representative
Duration:   6 months (Possible extension based on performance)
Location:    Plano, TX
Pay Range: $20-$22/hr.

About the Role:

• We're seeking passionate and highly motivated interns for our Brand Engagement Center Internship Program, offering exposure to the automotive industry in a corporate setting.
• Your primary role will be to serve as a liaison between owners, prospective owners, dealerships, and headquarters, supporting our national contact center through customer engagement and problem-solving.
• This internship offers comprehensive training and the opportunity to build a confident, professional image while contributing to world-class customer service.

Responsibilities:

• Act as a liaison between vehicle owners, prospective buyers, dealerships, area offices, and headquarters, supporting the national contact center by addressing customer inquiries and concerns.
• You'll handle tasks such as evaluating customer issues related to financial assistance, dealer sales, service, or product concerns, and determining the appropriate actions to enhance owner satisfaction and retention.
• Throughout your internship, you'll undergo comprehensive training on vehicles, policies, products, services, communication, problem-solving, and negotiation.
• Your overall mission is to support the department's objective of providing exceptional customer service and building lifetime advocates for the brand.

Required Skill:

• Strong project management skills
• Computer skills - comfortable learning new systems
• Developing process documentation
• Strong analytical and problem-solving skills
• Superior written and verbal communication skills
• Ability to work with cross-functional groups
• Strong customer service mindset
• Ability to formulate and present recommendations regarding functional and technical solutions that improve business processes, enhance user experience, or reduce operating expenses
• Bilingual English/Spanish