Technical Support Responsibilities:

• Build, maintain, and troubleshoot business rules and custom print forms.

• Manage user groups, permissions, versions, and software releases.

• Monitor system performance, logs, and maintain integrations (e.g., nCino Mortgage, Optimal Blue).

• Prepare and batch HMDA (Home Mortgage Disclosure Act) update files to Encompass.

• Manage reporting databases and data warehouse environments.

• Write business rules for new issues aligned with market and business model changes.

• Build and maintain Dynamic Data Management (DDM) tables and rules (e.g., fees, data fields).

Business Support Responsibilities:

• Run and maintain the daily Hotlist.

• Build and manage Crystal Reports on schedule and for ad-hoc requests.

• Run monthly survey reports and maintain service credentials across vendors and LOS.

• Update and manage business contacts in LOS (including payees, employees).

• Collaborate with cross-functional teams to align on business priorities.

Required Technical Skills:

• Strong technical troubleshooting skills within Banking / Consumer Lending environments.

•  Proficient with SQL Server and OS monitoring tools (e.g., SolarWinds).

• Familiar with documentation and collaboration tools like Confluence.

• Understanding of networking concepts: firewalls, IP segmenting, and whitelisting.

• Experience with Disaster Recovery and BCP/BCPIIS practices (Apache Tomcat is a plus).

• Knowledge of Incident and Change Management, as well as Vendor Management.

Tools & Software:

• Confluence

• Mortgage and Appraisal Platforms

• Document Sharing Platforms

• Application Monitoring Tools (e.g., SolarWinds)
  
  

Pay Range: 
$40 - $49 an hr.