Job Description – Collabera

Contract to Hire: Allen, Texas, US

Salary Range: 25.00 - 28.00 | Per Hour

Job Code: 361290

End Date: 2025-05-24

Days Left: 14 days, 5 hours left

Job Description:

Responsibilities:

The Representative will be responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
Provide Technical Assistance to Regional Sales Managers daily
Help Maintain online Knowledge Base
Interface with Tier 2 on customer issues and comments
Track and resolve issues
Follow procedures for internal escalation of issues to the appropriate internal teams.
Accurately document product issues and convey workarounds and fixes to customers.
Self-assign and take ownership of tickets from queue
Answer Inbound and make Outbound Technical Support Calls

Requirements:

2-3+ years of experience in IT helpdesk and/or application support role.
Extensive Hardware, Software and Networking troubleshooting.
Strong working knowledge of Windows 7, 8, 10.
Familiarity working with Azure Cloud and containers.
Strong working knowledge of Active Directory, DNS.
Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP
Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
One or more of the following certifications preferred, CompTIA A+, MCP, MCSE CNA, CCNA, Linux Certifications.

Recruiter

Phone

Atharva Zanje

atharva.zanje@collabera.com

Talent Solutions