About the Role

• We are seeking a Service Designer 2 to join our team in enhancing and mapping complex healthcare service ecosystems.
• This role spans digital, physical, and human touchpoints, focusing on customer journeys, service blueprints, and backstage operations.
• The ideal candidate will bring a strong portfolio of service design artifacts (not UI/UX wireframes) and a track record of designing end-to-end service experiences within complex domains such as healthcare.

Responsibilities:

• Map and improve healthcare service ecosystems including customer journeys, service blueprints, and backstage operations

• Collaborate with cross-functional teams to deliver seamless service experiences across various touchpoints

• Conduct onsite contextual research in hospitals, clinics, and home environments to inform design

• Use Figma to create visual artifacts such as service blueprints, journey maps, and conceptual frameworks

• Work within agile squads to develop end-to-end service experiences for customer-facing healthcare offerings

• Contribute to focus areas such as Women’s Health (Postpartum and Maternity), Personalized Medicine (e.g., Headache Care), and First Contact Navigation

• Travel as required to BSWH service areas (Central TX – Austin/Temple, North TX – DFW)

Education Qualification:

• Bachelor’s degree in Service Design, Design Strategy, or a related discipline

Required Skills:

• 3–5 years of professional service design experience

• Proficiency in systems thinking and cross-functional team collaboration

• Strong Figma skills for service mapping and storytelling

• Ability to manage multiple projects while delivering high-quality outcomes

• Strong communication and storytelling skills to share insights and strategies

• Capable of working independently in ambiguous and evolving environments

• Organized with strong attention to both design details and system-wide impact

• Healthcare service design experience is a strong plus

Soft Skills Needed:

• Passionate about reimagining healthcare through a systems-thinking lens

• Empathy-driven, with a focus on improving experiences for patients, providers, and care staff

• Skilled communicator who can clearly convey insights and design recommendations

• Collaborative mindset and the ability to build alignment across diverse teams

• Self-motivated and open to feedback in an iterative design process

• Enjoys contributing to and shaping a growing service design practice

Pay Range: $34 - #39 an hr.