Title: Instructional Designer

Location: Chandler, AZ

Duration: 6 months

Salary Range: $35-$40 per hour 

What we’re looking for

• This position works with all levels of client’s team members to develop and maintain training solutions that drive team member performance, compliance, and customer satisfaction. 
• Will be supporting instructor-led training and eLearning training for Service Operations teams in the Collections space.

What you’ll be doing

Under the direction of the Senior Instructional Designer:

• Develop and maintain training curriculum for Collections teams.  Includes curriculum aimed at on-boarding, reinforcing, remediating, and advancing performance and knowledge as well as introducing change.
• Utilization of training technology to drive the efficiency of training solutions.
• Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs.
• This position requires strong assessment skills to understand organizational needs, gather requirements, and deliver solutions to support learning and performance needs of Service Operations. 
• This position interacts with team members of all levels of the Service Operations organization, including suppliers and corporate partners.
• This position supports the Senior Instructional Designer(s) to assess, design, and develop curriculum and courseware as a member of the Learning & Development team. 
• This position also works as a partner with members of the delivery team to ensure effective delivery of training programs as well as manage change control for training materials.
• This position participates on business projects and supports the Senior Instructional Designer in large scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance performance of Service Operations team members. 
• This position may manage smaller scale instructional design projects.

Must Have Qualifications:

• 4-Year College Degree (BA or BS] or equivalent work experience
• 2-4 years of Instructional Design experience
• Experience in both Instructor-led Training (ILT) and eLearning space
• E-Learning Authoring Tools Articulate Storyline 360 and Camtasia required.
• Must be able to provide samples – link, portfolio, etc.
• Must have experience using instructional design models
• MS Office 365 (PowerPoint, Word and Excel).
• Excellent verbal and written communication skills, technical writing skills a plus
• Strong attention to detail
• Work collaboratively with team members

Added bonus if you have (Preferred):           

• Financial Services/ Collections industry experience preferred – Supporting the collections process.