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infrastructure analyst
Contract: Wilmington, Delaware, US
Salary Range: 30.00 - 45.00 | Per Hour
Job Code: 361643
End Date: 2025-06-04
Days Left: 29 days, 3 hours left
Infrastructure Analyst- Wilmington, DE- 19801
Pay range- $30-45/hr
Direct Notes
- We are seeking a motivated and customer focused Infrastructure I Analyst to provide support to end users across our Wilmington, DE offices and our Radnor, PA location
- This is a hands-on role that requires a strong understanding of desktop hardware, software, and basic networking concepts
- The ideal candidate will be a dependable problem solver with strong communication skills and a commitment to providing white-glove customer service
- The Wilmington, DE office should be considered the primary location, with the analyst traveling to the Radnor, PA office at least once a week.
Skill Set
- Communication, Customer Service, Time-Management
- Problem-solving, Resourcefulness, Organization
- Collaboration, Technical skills, Analytical skills
Experience with the following is ideal:
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ServiceNow ticketing, Dell support, Experience with docking monitors, MS 365, SCCM, Active Directory, and VPN Support
Time Management, Documentation skills, Organizational skills, and Customer service skills are very important.
Customer Service & Communication:
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White-Glove Support Mindset: Committed to delivering premium, personalized IT support experiences with professionalism and patience
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Effective Communication: Strong verbal and written skills for explaining technical issues to non-technical users and documenting support cases clearly
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Collaboration: Ability to work effectively with cross-functional teams, vendors, and end users at all levels of the organization
Technical Skills:
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Desktop Support: Proficient in troubleshooting Windows and macOS operating systems, hardware diagnostics, and peripheral setup (printers, monitors, docking stations, etc.)
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Software Support: Experience with MS 365 (Outlook, Word, Excel, Teams), VPN tools, and common enterprise applications
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Basic Networking: Understanding of TCP/IP, DNS, DHCP, LAN/WAN concepts, and ability to assist in basic network troubleshooting
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Hardware Installation & Maintenance: Experience installing and configuring desktops, laptops, and mobile devices, including imaging and deployment
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Remote Support Tools: Proficient in using tools such as TeamViewer, Bomgar, or MS Remote Desktop for remote troubleshooting
Problem Solving & Organization:
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Incident Management: Skilled in using ticketing systems like ServiceNow, Zendesk, or Jira to track and resolve incidents within SLA guidelines
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Analytical Thinking: Methodical in diagnosing issues and identifying root causes with minimal supervision
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Time Management: Able to prioritize multiple issues across locations and handle urgent requests with poise
Additional Skills:
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Asset & Inventory Management: Familiar with maintaining accurate records of hardware and software assets
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Documentation: Ability to create and maintain clear user guides and knowledge base articles.
Job Requirement
- Desktop Support
- Software Support
- Customer service
- Networking
- Hardware
Reach Out to a Recruiter
- Recruiter
- Phone
- SAKSHI MISHRA
- sakshi.mishra@collabera.com
Apply Now
Apply Now
