The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Support Analyst
Contract: Toronto, Ontario, CA
Salary Range: 25.00 - 27.00 | Per Hour
Job Code: 361680
End Date: 2025-06-05
Days Left: 26 days, 2 hours left
Roles and responsibilites:
- Taking calls and providing support for 182 stores across Quebec and Canada (mainly English calls)
- Logging tickets and closing them once issues are resolved
- Bilingual support for Comm suite of applications (order management platform, supported on the backend by SAP. Using SAP for back-end troubleshooting from issues that come from stores, also dealing with hardware issues from stores)
- They are the only French-speaking team in IT so they support a large range of issues that come up in the French space
Day to Day Responsibilities:
- Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
- Overseeing tickets that are open and closing them once issues are resolved
- Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues
Must-Haves:
-
Bilingual (English & French)
- Strong customer service experience
- Willingness to learn and ability to learn quickly
- Manage difficult conversations with customers
-
Microsoft Office Suite experience (computer savvy)
Plusses:
-
SAP Knowledge
-
General knowledge (order management)
-
IT background
pay range: $25-$27 an hour without benefits.
Job Requirement
- SAP
- L1 Support
- Ticketing
- inbound calls
- French
- English
- MS Office Suite
Reach Out to a Recruiter
- Recruiter
- Phone
- Shruti Mishra
- shruti.mishra@collabera.com
Apply Now
Apply Now
