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Customer Service Representative

Contract to Hire: Austin, Texas, US

Salary Range: 21.00 - 22.00 | Per Hour

Job Code: 361719

End Date: 2025-06-05

Days Left: 26 days, 12 hours left

Position Details:
Job Title: Customer Service Representative – Bilingual Spanish
Location: Austin, TX 78727 - 100% On-site
Duration: 6 Months + Possible Extension
Schedule: Mon-Fri: Any 8-hour shift from 7 am to 7 pm
Pay rate: 22/hr
Start Date: ASAP – Apply Now!
 
Note:
  • Must be local to Austin. 100% onsite work, based on business needs and/or performance, which may change to remote in the future if qualified. We are unable to accommodate schedule change requests during the first 90 days.
 
Job Description:
  • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
  • Assists with problem resolution, as needed.
  • Responds to phone inquiries in a prompt, courteous, and concise manner.
  • Documents all encounters in clear and concise online logs.
  • Transfers callers to other Call Center units as needed.
  • Meets individual performance standards.
  • Performs other duties as may be assigned by management.
  • Attains and maintains strict required attendance and performance metrics.
  • Must have at least 6 months of experience in a high-volume Contact Center environment.
  • Remained at their past positions for 1 year+ to show a positive work history
Job Requirement
  • Spanish
  • Bilingual
  • customer service
  • call center
  • inbound
  • outbound
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Rahul Solanki
  • rahul.solanki@collabera.com
  • 8043614674
Apply Now
Apply Now
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