Job Details:

Title: Customer Service Representative

Location: Chandler, AZ

Duration: 12 months of contract

About Role:

• Client/internal partner fully engaged, while quickly and accurately typing relevant notes and information

• Computer Literacy
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.

• Ambitious and self-motivating
• Talking points to have with candidates before submitting to req on expectations-
• Cell phones ( manager will discuss designated locations for calls and times calls can happen)
• Dress code (professional business casual attire)
• Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training/ work on the daily)
• Punctuality
• MUST be able to work in a virtual setting on site during training.