Position Details:

Position: Tech Support Specialist

Location: Hopewell, NJ or Addison, TX or Chandler, AZ

Pay Range: $15 - $20/hr.

Duration: 12-18 Months (Possibility of Full-Time Conversion)   

About the Role:

Our client, a leading global bank, is looking for experienced Tech Support Specialists to join their onsite support teams. This role will focus on providing end-user support, troubleshooting technical issues, and ensuring seamless IT operations in a fast-paced, secure financial environment.

Key Responsibilities:

• Serve as the first point of contact for users experiencing technical issues
• Troubleshoot and resolve problems related to hardware, software, networks, and systems access
• Provide desktop and remote support using tools such as VPN, remote desktop, etc.
• Log all service desk interactions and escalate when necessary using ServiceNow or a similar system
• Assist in system upgrades, patching, and maintenance activities
• Support onboarding/offboarding processes including user access and equipment setup
• Ensure adherence to internal IT security and compliance policies

Required Qualifications:

• 2–5 years of IT support or service desk experience
• Proficient with Windows OS, Office 365, remote tools, and VPN technologies
• Strong troubleshooting and communication skills
• Experience with ticketing systems (ServiceNow preferred)
• Ability to manage multiple tasks and priorities in a dynamic environment
• Must be able to work onsite full-time in one of the listed locations

Preferred Skills:

• Experience in banking or financial environments
• Basic networking skills (DNS, DHCP, TCP/IP)
• Knowledge of Active Directory, Exchange, or SCCM