Job ID – BACJP00214356

Customer Service Representative in Chandler, AZ 85224 - (Hybrid)

Position Details:

Client: Banking

Job Title: Customer Service Representative - (Customer Account Support)

Location: Chandler, AZ 85224

Schedule: Mon-Fri : 8 AM – 5 PM : Hybrid - 3 day in office, 2 day work from home

Start Date: ASAP - Apply Now!

Payrate: $18/hr

Job Description:

• The Banking Onboarding & Maintenance team functions as a virtual financial center, providing exceptional client service for clients with bank accounts.
• The department supports the activation of banking capabilities in branch offices.
• This role involves processing and researching new bank accounts and handling account maintenance service requests.

Responsibilities:

• Process and research new bank account applications and account maintenance requests.
• Manage calls calls to internal and external clients for problem resolution and new account processes.
• Navigate multiple systems simultaneously to provide efficient service.
• Prioritize and handle multiple client requests with sound judgment.
• Maintain current knowledge of products, policies, and services, ensuring compliance with regulations.
• Exhibit professionalism and provide a differentiated service experience for clients.

Education Qualification:

• High school diploma or equivalent is required.
• Additional education in finance or related fields is preferred.

Required Skills:

• Proficient in PC skills, including MS Office applications; proficient typing skills are essential.
• Effective communication skills, including excellent listening abilities and professional phone/email etiquette.
• Ability to multitask and work efficiently in a high-productivity environment.
• Strong organizational skills and proven history of ownership and accuracy.
• Ability to work independently and resolve complex situations.
• Strong problem-solving and analytical skills.
• Service-minded with a focus on providing exceptional client experiences.

Desired Skills:

• Knowledge or experience with banking regulations and systems.
• Familiarity with bank policies, procedures, and core values.