Pay range: $ 15 - $ 18
Job Description:

• Provide first-line technical support via voice and chat for internal users, resolving issues related to proprietary applications.

• Troubleshoot and document incidents in a ticketing system, escalating to second-level support when necessary.

• Manage multiple live chats and calls concurrently while maintaining high service quality and meeting performance metrics.

• Collaborate with global support teams to ensure consistent and effective client care across regions.

• Participate in continuous training and leverage internal resources for real-time issue resolution.

• Maintain a strong customer focus in a fast-paced, 24/7 service desk environment.

Must Haves:

• 1–3 years of help desk or technical support experience

• Excellent communication and customer service skills

• Strong multitasking and organizational abilities

• Familiarity with Office 365 and Windows 10/11 environments

• Ability to prioritize and manage workload in high-pressure situations

Plusses:

• Experience in a technology call center or global support environment

• Knowledge of ITSM tools (e.g., BMC Remedy), Citrix, VPN, and Cisco AnyConnect

• Exposure to hardware troubleshooting and SharePoint or Skype for Business