The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Help Desk Support L1/ L1 Support Analyst
Contract: Toronto, Ontario, CA
Salary Range: 22.00 - 26.00 | Per Hour
Job Code: 361871
End Date: 2025-06-13
Days Left: 27 days, 18 hours left
Position/REQ ID: Help Desk Support L1/ Support Analyst (L1)
Type (Contract, C2H, Perm): 6-month contract (with a high likelihood of extension)
Location: Canada- Remote, need to be okay with working EST hours, if in GTA- 1 day a week in office
Compensation: $22-$25/Hour
Interview Process: 1 Round
Day to Day Responsibilities:
- Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
- Overseeing tickets that are open and closing them once issues are resolved
- Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues
Must-Haves:
- Bilingual (English & French)
- Strong customer service experience
- Willingness to learn and ability to learn quickly
- Manage difficult conversations with customers
- MS Office Suite experience (computer savvy)
Pluses:
- SAP Knowledge- General knowledge (order management)
- IT background
Job Requirement
- L1 Support
- Help Desk
- Support
- Support Analyst
- SAP
- Level 1
- Bilingual
- French and English
- Customer Service
- MS
- Office
- Remote
Reach Out to a Recruiter
- Recruiter
- Phone
- Kavin Nilavu Thatha Manji Sivananthan
- kavin.nilavu@collabera.com
- 9738595453
Apply Now
Apply Now
