To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - www.linkedin.com/in/deepak-arya-8a79aa22a/), email your updated resume at Email - deepak.arya@collabera.com or give me a call at (425)-298-1474. Thank you!

Pay rate: $23 - $27/hr.

Note: If you encounter any issues while applying, please feel free to send your resume directly to deepak.arya@collabera.com 

Industry: Telecommunication 

Duties and Responsibilities:

• With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as in car Dash and Body Camera and Evidence Management Software. 
• Provide courteous and knowledgeable troubleshooting support over the phone and via email. 
• Ensure timely and accurate set up of all systems. 
• Phone Support during regular business hours and on-call availability during off hours. 
• Monitor Chat sessions to assist other team members. 
• Test systems to ensure they are working correctly. 
• May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment. 
• Follow the department process, procedure, and metrics for a technical support II technician 
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system 
• Train customers on use of systems including software, hardware and installation. 
• Multi-task and have excellent time management skills 
• Understand the severity of an issue and escalate issues efficiently and appropriately. 
• Demonstrated strong work ethic.

Basic Requirements: 

• High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience 
• 2+ years of Networking Experience Preferred 
• 2+ years of customer service experience Preferred 

Skills/Requirements 

• Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP. 
• Strong working knowledge of various WIFI technologies and practices. 
• Knowledge of Virtualization platforms; Hyper-V and VMWare a plus. 
• Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.). 
• Experience with writing PowerShell Scripts. 
• One or more of the following certifications preferred, CompTIAa A+, MCP, MCSE CNA, CCNA, Linux