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Desktop Support / L2 Support
Contract: Sparks, Nevada, US
Salary Range: 28.00 - 30.00 | Per Hour
Job Code: 361895
End Date: 2025-06-11
Days Left: 24 days, 18 hours left
We are hiring!
Job Title: Desktop Support / L2 Support
Location: Sparks, NV 89431
Duration: 06 Months
Pay Range: $28/hr to $30/hr without benefits and PTO.
Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals.
- Re-image devices and reinstall/configure applications as needed.
- Troubleshoot Windows OS, hardware, and enterprise applications.
- Coordinate with third-party vendors for escalations and hardware replacements.
- Document issues and resolutions in the IT service management system.
- Support application issues and coordinate with the second level team for global applications.
- Manage desktop/laptop installations, upgrades, and refresh schedules.
- Support and configure printers, including network configuration and driver installation.
- Install and configure desktops, laptops, mobile devices, and associated peripherals.
- Provide onsite and remote technical assistance to end users.
- Manage the ticket queue and ensure timely resolution within the service level agreement.
- Develop standard configuration and documentation procedures.
- Coordinate with vendors for end-user support and warranty repairs.
- Collaborate with 3rd Level support groups and project teams for service delivery enhancements.
- Provide IT support for on-site or off-site events and meetings.
- Offer IT support for disaster recovery and emergency situations at local sites.
Education Qualification:
- Relevant technical certifications or equivalent experience in IT support.
Required Skills:
- Comprehensive understanding of PC hardware, software, operating systems, directory services, and applications.
- Excellent understanding of Windows 10/11 OS, Android OS, Mac OS, MS Office, LAN/WAN issues, Wi-Fi configuration, and application software configuration.
- Proficiency in VOIP phone and software installations.
- Good understanding of O365, Active Directory User/Group Management, DNS, Group Policy, Networking, and Firewall.
- Experience with 2nd line technical support, incident & problem management.
- Familiarity with SLAs and ITIL processes.
- Effective written and verbal communication skills.
- Strong interpersonal skills to manage multiple stakeholders, including users, senior management, IT teams, project teams, and vendors.
Job Requirement
- PC hardware
- LAN/WAN
- VOIP
- Android OS
- Mac OS
Reach Out to a Recruiter
- Recruiter
- Phone
- Sneha Samanta
- sneha.samanta@collabera.com
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