The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Technical Support
Contract: Chandler, Arizona, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 361898
End Date: 2025-06-14
Days Left: 28 days, 22 hours left
Day to Day Responsibilities:
- Provide technical support for applications, proprietary systems, and hardware/software issues via phone and chat.
- Troubleshoot Windows 10/11, Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect.
- Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams.
- Log and document tickets clearly in ITSM Remedy for seamless issue tracking.
- Meet or exceed performance targets for response time, resolution, and customer satisfaction.
- Collaborate with regional and global teams to ensure smooth IT operations.
Required Skills:
- 1-3 years of experience in IT support or customer service.
- Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues.
- Ability to manage multiple tasks and prioritize workload efficiently.
- Excellent communication and client service skills.
- Experience with ITSM Remedy (preferred but not essential).
- Ability to work in a fast-paced 24x7 environment.
PayRate Range: $18/HR- $20/HR
Job Requirement
- Tech Support
- Customer Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Anjesh Singh
- anjesh.singh@collabera.com
Apply Now
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