Client Industry: Motor Vehicle Manufacturing
Title: Technical Support Technician
Location: Portland, OR 97217
Duration: 17 Weeks, 4 Days
Shift: Flexible, but prefer 6-2:30 or 7-3:30 (Monday -Friday)

Job Description:

• Currently looking for an highly motivated and team oriented Technical Support Technician.
• This position involves supporting the client's Dealer Network, Fleets, End Users, and internal customers.
• You will be answering calls, electronic submissions, and emails from our customers.
• This position is for chassis support.

Responsibilities:

• Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Freightliner and/or Western Star technical service or service parts related issues, concerns, or complaints.
• Assist internal and external customers in a professional, courteous, and timely manner.
• Utilize company documentation, literature, and information database to provide technical support.
• Maintain call note logs with all pertinent information.
• Interpret data from Virtual Technician telematics and disseminate to end users.
• Communicate technical service concerns or emerging issues to management.
• Assure all Safety and Compliance guidelines are followed.
• This includes items involving Safety and Compliance related issues are sent to the Compliance department.
• Refer more complex technical issues or concerns to appropriate party.
• Ability to work any shift, holidays, and provide afterhours support when necessary.
• Maintain a clean and safe work area.

Additional Functions/Duties:

• Participate in cross functional projects and meetings.

Required Education and Experience:

• An Associates degree in related field; or 2 years of related experience.
• Ideal candidate will have 4 year degree (or in progress), and experience in a technical field.
• Diesel technician experience is preferred.
• Familiarity with MS 365, Salesforce, Five9, or other related phone/ticketing/CRM systems.
• This can be taught, but is a plus if the candidate has experience of these systems.