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Customer Service Representative
Contract: san jose, California, US
Salary Range: 16.00 - 17.00 | Per Hour
Job Code: 361981
End Date: 2025-06-13
Days Left: 5 days, 1 hours left
Client: Health Insurance Company
Job Title: Customer Support / Customer Service Representative
Location: San Jose, CA (100% Remote)
Duration: 6 Months Plus
Shift: Monday – Friday, 8:30 AM – 5:00 PM PST
Pay Rate: $16/hr - $17/hr
Location: San Jose, CA (100% Remote)
Duration: 6 Months Plus
Shift: Monday – Friday, 8:30 AM – 5:00 PM PST
Pay Rate: $16/hr - $17/hr
Job Overview:
- This is a remote customer support role primarily focused on data entry and claims processing, with the potential for phone-based responsibilities as needed.
- Candidates will work under general supervision to ensure accurate, timely, and efficient customer support that aligns with company goals.
Essential Responsibilities:
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Respond to customer inquiries (routine to complex) via phone, email, or in person.
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Provide support across various Lines of Business (LOB), including:
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Prescription services
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Plans and product inquiries
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Online purchasing and e-commerce
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Payment processing and collections
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Eligibility verification
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Order, shipping, and stock status
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Document interactions accurately and process related forms and letters.
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Conduct software QA testing.
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Investigate and resolve complaints or issues, escalating when needed.
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Educate customers on products and services.
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Identify and communicate trends or widespread issues.
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Stay up to date with product changes and customer service policies.
Qualifications:
Required Skills and Experience:
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1–2 years of customer service experience (call center, insurance, retail, telecom, etc.)
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Proficiency in multitasking with various software platforms
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Strong verbal and written communication skills
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Internet proficiency and basic browser settings knowledge
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Familiarity with MS Office
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Strong interpersonal and problem-solving abilities
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Ability to remain calm and effective in a fast-paced environment
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Available to work flexible shifts, including weekends or holidays as needed
Additional Notes:
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May require credit check (if working with payment processing as a third-party administrator)
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May involve attendance at benefits or client meetings (occasional overnight travel)
Equipment & Tech Requirements (Provided by Client):
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Operating System: Windows 10
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CPU: Intel Core i5-7500
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RAM: 16GB DDR4
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Storage: 256GB SSD
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Headset: Wired (Provided)
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Internet Connection: Wired (Cable provided)
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Router/Modem: Not provided
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Minimum Internet Requirements:
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Download: 50 Mbps
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Upload: 10 Mbps
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Latency: <150 ms
Job Requirement
- "Call Center"
- Claims
- Insurance
- Payment
- Data Entry
Reach Out to a Recruiter
- Recruiter
- Phone
- Jaya Sharma
- jaya.sharma@collabera.com
Apply Now
Apply Now
