We are hiring!

• Provide bilingual (Spanish-English) support to Medicaid providers via phone.
• Answer inquiries regarding eligibility, medical claim status, and other program-specific questions.
• Respond to all calls in a prompt, courteous, and concise manner.
• Document call interactions clearly and accurately in the system.
• Escalate and transfer calls to appropriate departments when necessary.
• Meet and maintain individual performance and attendance standards.
• Assist with issue resolution, following up where required.
• Handle other administrative duties as assigned by management.
• Maintain a strong commitment to confidentiality and professionalism.

• Must be bilingual (Spanish-English) and provide valid testing results demonstrating written, verbal, and auditory proficiency (score-only results without metrics are not accepted).
• Minimum 6 months of Call Center or Contact Center experience in a high-volume environment.
• Strong documentation skills and the ability to work in multiple systems simultaneously.
• Demonstrated stability in work history (at least 1 year tenure in previous roles).
• Must be willing and able to work any shift between 7:00 AM – 7:00 PM.
• Strong communication, active listening, and customer service skills.