Job Description – Collabera

Contract: Austin, Texas, US

Salary Range: 21.00 - 22.00 | Per Hour

Job Code: 362005

End Date: 2025-06-14

Days Left: 29 days, 3 hours left

Detailed Job Description:

Client: IT

Job Title: Bilingual Customer Service Representative (Spanish)

Location: Austin, TX 78727 (Onsite)

Duration: 6-7 months (Possible Extension/Conversion Based on performance)

Pay Range: $21/hr. - $22/hr. (Without any Benefits)

Responsibilities:

Provide prompt, courteous, and concise responses to phone inquiries.
Assist with problem resolution as needed.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as necessary.
Meet individual performance standards and maintain strict attendance and performance metrics.
Perform other duties as assigned by management.

Required Skills:

Minimum of 6 months experience in a high-volume Contact Center environment.
Proven bilingual capabilities in Spanish, including written, verbal, and oral comprehension.
Ability to work any 8-hour shift between 7 am and 7 pm, with no schedule changes allowed during the first 90 days.
Strong problem-solving skills and the ability to assist with inquiries related to Medicaid Providers.
Excellent communication skills and the ability to document interactions clearly and concisely.
Positive work history with a minimum of 1 year at previous positions.

Recruiter

Phone

Sneha Agrawal

sneha.magrawal@collabera.com

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