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Data Analyst
Contract: Houston, Texas, US
Salary Range: 40.00 - 45.00 | Per Hour
Job Code: 362149
End Date: 2025-06-19
Days Left: 11 days, 1 hours left
Client: American utility company
Title: Senior Data Analyst, Customer & Analytics
Location: Houston, TX (Hybrid: Monday, Tuesday, Wednesday in-office)
Type of opening: Contract (with strong potential for extension and conversion to permanent)
Contract length: 3 months with extensions to follow, possibility of full-time conversion
Pay rate: $40/hr to $45/hr
Day-to-Day:
- Serve as the primary support for call center reporting, focusing on building reports around critical metrics for the Call Center, such as:
- Average Handle Time (AHT), abandoned calls, agent performance, transfer time, wait time, and speed to answer.
- Analyze call center data to identify performance trends and areas for improvement, using these insights to support training initiatives.
Must Haves:
- 5-7 years of experience in data analysis and reporting.
- Call center environment experience is the top priority, including direct experience with call center reporting and metrics.
- Major call center software.
- Proficiency in Tableau for front-end reporting (90% of their current reporting environment).
- Strong ability to write complex SQL queries within Cloud Platform (GCP), including maintaining existing views and creating new ones.
- Understanding of how data moves from source systems into data warehouses (specifically to BigQuery), even if not performing the backend work directly.
Job Requirement
- Data analyst
- Call center
- reporting
- calls
- SQL
- Tableau
Reach Out to a Recruiter
- Recruiter
- Phone
- Ganga koranga
- ganga.koranga@collabera.com
Apply Now
Apply Now
