Pay Range: $ 15 - $ 18
Responsibilities:

• Provide first-line technical support via chat and phone, handling up to two client chats simultaneously in a fast-paced environment.

• Troubleshoot basic issues with applications and proprietary systems, escalating to second-line support as needed.

• Deliver excellent customer service while documenting support tickets clearly and accurately.

• Maintain high performance by meeting individual service levels and metrics, including quality and responsiveness standards.

• Collaborate with global team members and escalate issues when necessary to ensure prompt resolution.

• Prioritize tasks effectively while multitasking and managing multiple support sessions.

Must-Have Qualifications:

• 1–3 years of IT support or help desk experience.

• Strong client care and customer service skills.

• Proficiency with Windows 10 and familiarity with chat-based support tools.

• Excellent verbal and written communication skills.

• Ability to multitask and work effectively in a high-pressure environment.

• Strong organizational skills and consistent performance in meeting goals and metrics.

Plusses (Preferred Skills):

• Experience in a technology call center or customer service environment.

• Basic understanding of hardware and software troubleshooting (Windows 10/11, Office 365, SharePoint, Skype).

• Exposure to network technologies (Citrix, VPN, AnyConnect).

• Familiarity with ITSM tools such as Remedy (not essential).