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Technical Support Desk

Contract: Customer support,Technical support,Windows, Arizona, US

Salary Range: 15.00 - 18.00 | Per Hour

Job Code: 362170

End Date: 2025-07-03

Days Left: 27 days, 6 hours left

Pay Range: $ 15 - $ 18
Responsibilities:

  • Provide first-line technical support via chat and phone, handling up to two client chats simultaneously in a fast-paced environment.

  • Troubleshoot basic issues with applications and proprietary systems, escalating to second-line support as needed.

  • Deliver excellent customer service while documenting support tickets clearly and accurately.

  • Maintain high performance by meeting individual service levels and metrics, including quality and responsiveness standards.

  • Collaborate with global team members and escalate issues when necessary to ensure prompt resolution.

  • Prioritize tasks effectively while multitasking and managing multiple support sessions.

Must-Have Qualifications:

  • 1–3 years of IT support or help desk experience.

  • Strong client care and customer service skills.

  • Proficiency with Windows 10 and familiarity with chat-based support tools.

  • Excellent verbal and written communication skills.

  • Ability to multitask and work effectively in a high-pressure environment.

  • Strong organizational skills and consistent performance in meeting goals and metrics.

Plusses (Preferred Skills):

  • Experience in a technology call center or customer service environment.

  • Basic understanding of hardware and software troubleshooting (Windows 10/11, Office 365, SharePoint, Skype).

  • Exposure to network technologies (Citrix, VPN, AnyConnect).

  • Familiarity with ITSM tools such as Remedy (not essential).

Job Requirement
  • Customer support
  • Technical support
  • Windows
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Dharamveer Kushwah
  • dharamveer.kushwah@collabera.com
Apply Now
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