Job Description – Collabera

Contract: Fort Washington, Pennsylvania, US

Salary Range: 25.00 - 27.00 | Per Hour

Job Code: 362257

End Date: 2025-06-21

Days Left: 19 days, 15 hours left

Additional daily activities include:

Respond promptly and professionally to incoming telephone calls, chats, and tickets.
Assist with order problems, exchanges, edits, and tracking.
Develop a knowledge of insurance products, services, etc. and effectively convey this information to customers.
Understand and resolve compliance issues in accordance with policies and procedures.
Be an active team member and support overall teamwork and morale.
Adhere to all established procedures, policies, and safety rules.
Maintain established performance levels.
Superb customer service skills and professionalism with a strong ability to diffuse customer concerns.
Evaluate individual customers' needs and propose additional insurance products based on personal and business needs.
Reconcile client payments against the policy administration system.
Maintains customer records by updating account or policy information.

Required Experience:

Three to five years of experience in personal insurance background working with umbrella coverages.
Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions relating to personal lines of umbrella coverage.
Prior experience working in a call center environment.
Demonstrated skills and abilities to be purposeful and solve complex issues.
Experience with CRM- Customer Relationship Management System preferred.
Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer's needs.
Ability to identify process efficiencies and manage daily activities in a thorough and accurate fashion.

Education:

College degree preferred or equivalent years of industry experience and high school diploma.

Recruiter

Phone

Anushree Pal

anushree.pal@collabera.com

Talent Solutions