Domain: Banking/Finance
Job Title: Technical Support Analyst/Business Execution Consultant
Duration: 12 months (Extension or Conversion will be based on performance only)
Location: Charlotte, NC 28262 - Onsite Role
Shift: Mon-Fri (09:00 AM EST to 06:00 PM EST) OR (11 AM EST to 8 PM EST)
Pay rate: ($27-$28) hourly

• Provide Level I/II technical support to end users via phone, email, and ticketing systems
• Respond to and resolve support inquiries related to common PC, software, and basic network issues
• Utilize MS Office and internal systems to track, manage, and document support cases
• Deliver clear and professional communication, ensuring users understand the issue resolution steps
• Adapt to changing support priorities, workloads, and schedules in a fast-paced environment
• Collaborate with other teams as needed to escalate and resolve complex issues
• Maintain user satisfaction by focusing on quality resolution over call volume metrics

• 1–3 years of experience in a technical support or call center environment
• Proficiency in MS Office and solid PC troubleshooting skills
• Broad exposure to technology platforms (Windows, mobile devices, basic networking)
• Excellent verbal and written communication skills
• Strong customer service orientation with a problem-solving mindset
• Ability to adapt and remain flexible in a dynamic support environment