The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Help Desk Support
Contract: San Antonio, Texas, US
Salary Range: 17.00 - 18.00 | Per Hour
Job Code: 362306
End Date: 2025-06-26
Days Left: 20 days, 20 hours left
Pay Rate: 17 - 18$/hr
Key Responsibilities:
- Provide real-time monitoring and issue resolution for ATMs globally using internal tools and systems.
- Deliver end-to-end ticket oversight, ensuring timely acknowledgement (within SLA – 30 minutes), status updates, and issue resolution.
- Act as an escalation point for ATM-related issues, interfacing with global operations and support teams.
- Participate in knowledge sharing, team collaboration, and continuous improvement of workflow processes.
- Support training efforts and serve as a SME to guide new or existing team members.
- Provide exceptional customer service and clear communication to internal teams and external partners.
- Contribute to a 24x7 operation, but work specifically Sundays and Mondays, 7:00 AM – 5:30 PM (20 hours/week).
Job Requirement
- ticket
- troubleshooting
Reach Out to a Recruiter
- Recruiter
- Phone
- Prateeksha Majhi
- prateeksha.majhi@collabera.com
Apply Now
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