Client: Healthcare
Title: Web and Mobile Digital Specialist
Location: Detroit, MI
Duration: 4+ Months

Requirements:

• Bachelor’s Degree in a Business, Technical, Advertising/Marketing-related or other relevant degree program
• 3-7 years' experience in a similar role with a minimum of 3 years' experience in web content management required
• Proficiency in MS Office and G-Suite of tools

Candidate will be assisting not only with day-to-day operations pertaining to web content management for the client but will also be assisting with a switch of system. They will need to be flexible to assist the team in developing and implementing new processes as they are created. Main focus is on a candidate that has excellent communications skills both written and verbal as well as web content management experience. This candidate will be mainly assisting with communication surrounding change management for the team and fielding questions from users and providing guidance on user interface.
Previous experience in the healthcare environment as well as the Sitecore program are a plus but are not required.

Job Description:

• Lead and be accountable for digital strategy development and implementation and will be tasked to drive the success of integrated web and mobile portfolio (e.g., consumer website, employee website, chat feature, social touch points, EHR integration and personalization).
• This position will increase results through compelling engagement within web and mobile platforms, influencing key stakeholders, understanding the latest technology and creating positive user experiences both internally and externally.
• The resource will serve as the chief evangelist for client's Health System’s digital web and mobile presence and will be responsible for furthering the quality of digital products through the application of usability standards and other digital best practices.
• In addition, this resource will possess advanced technical knowledge of web, mobile, social media and analytics platforms and will directly collaborate with technical and business teams to accomplish objectives.
• Operating within the Web Services Department, the Web and Mobile Digital Specialist will work directly with the Web Services team and other key stakeholders across the organization and vendor partners to solve problems and create value through long-term strategies and short-term action plans.

Skills:

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Customer Service Policy and summarized below:

• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect

Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:

• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

Education & Experience:
Education:

• Bachelor’s Degree in a Business, Technical, Advertising/Marketing-related or other relevant degree program.

Experience:

• Three to seven (3-7) years of combined digital, social media, usability and digital marketing experience.
• Demonstrated experience using G-Analytic data to develop digital strategies
• Experience interacting and making recommendations to senior leadership
• Project Management experience, preferred
• Proficient in MS Word, Excel, PowerPoint and G-Suite
• Requires the interpersonal skills to be able to interface with internal clients to define objectives and build web and mobile solutions
• Must be an independent worker, with ability to take accountability for projects and execute to client’s satisfaction
• Requires a high level of analytical ability in order to gather and interpret data and/or requirements to determine the applicability to develop, purchase and/or integrate application or technology
• Possess knowledge of software language and software tools, including HTML, JavaScript, SQL, Net, SharePoint and Sitecore
• Possess knowledge of hardware platforms and operating systems
• Possess knowledge of networking
• Possess knowledge of health care