Job Summary:

• We are seeking a detail-oriented and compassionate Patient Services Representative to handle incoming calls and electronic inquiries from patients, family members, and external stakeholders.
• This role is essential to ensuring a seamless patient experience by providing accurate registration, scheduling appointments, resolving inquiries, and supporting clinical staff through effective communication and administrative assistance.

Pay Range - $15 - $17.50 an hr.

Key Responsibilities"

• Professionally respond to a high volume of inbound calls and electronic messages, assisting with appointment scheduling, insurance verification, registration, and general inquiries.

• Register new patients accurately and efficiently in the electronic medical record (EMR) system to support seamless service and appropriate billing.

• Verify insurance coverage, determine self-pay responsibilities, and refer patients to financial counselors as needed.

• Schedule appointments and ancillary services based on clinical guidelines, patient preferences, and physician orders.

• Communicate detailed appointment instructions and ensure patients are aware of any required preparations, paperwork, or payments.

• Document and relay clinical and clerical messages to internal administrative and provider staff.

• De-escalate emotionally charged situations with professionalism and empathy, identifying emergent issues and escalating when appropriate.

• Ensure compliance with institutional policies and healthcare regulations throughout all patient interactions.

Required Skills & Competencies:

• Excellent verbal and written communication skills

• Strong interpersonal and customer service skills, including active listening and empathy

• Accurate and efficient data entry and computer navigation skills

• Familiarity with call center operations, telephony systems, and healthcare environments

• Ability to multitask and remain composed in a high-volume, fast-paced setting

• Strong problem-solving skills and ability to follow detailed procedures

Preferred Qualifications:

• Prior experience in a call center, customer service, or healthcare setting strongly preferred

• Knowledge of electronic medical record (EMR) systems and insurance verification processes

• Bilingual skills (preferred but not required)

Minimum Requirements:

• High school diploma or equivalent