Pay Range: $20/hr to $21/hr

• About the Role: We are seeking a dedicated individual to join our team in a contact center environment, providing support to Medicaid providers and clients. This role requires in office presence and is open to local candidates only.
• The position involves handling inquiries related to eligibility, medical claims status, and other program questions. 
• Provide unbiased assistance to Medicaid providers and clients.
• Address inquiries regarding eligibility, medical claims status, and other program-related questions.
• Assist with problem resolution as needed.
• Respond to phone inquiries promptly, courteously, and concisely.
• Document all encounters in clear and concise online logs.
• Transfer callers to other call center units as needed.
• Meet individual performance standards.
• Perform other duties as assigned by management.
• Maintain strict attendance and performance metrics.
  Education Qualification: High school diploma or equivalent.