Position Details: 

• Industry - Banking and Financial
• Title - Senior Call Center Representative
• Duration - 6 months
• Location -  Dallas, TX (ONSITE)
• Pay - $25/hour to $30/hour
• Benefits:  
  The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) 

TRAINING: Approx 6-8 weeks.

Must Haves:

• 3-5+ years of prior contact/call center experience in a banking/financial enterprise environment.
• Strong soft skills – “client delight”
• Ability to multitask between different computer screens while on the phone with a client resolving an issue.
• 3-5 years Research background.
• Example. Back/middle office work – review reporting, analyzing, etc.
• Quick learner, note taker
• Self-motivated – works independently.

Day to Day:

• Collabera is looking for an exceptional Customer Service professional to support the treasury team for banking enterprise. This is more than a basic customer service function – it’s much more in-depth:
• Requires a research driven person
• Ability to navigate multiple systems, multitasker
• Many different systems to learn
• 80% calls, 20% chat (proprietary system)
• On the phones, answer 25- 30 calls/daily – phone all day.
• Talk to commercial/business clients about anything
• They are not singular focused, they are asked about any Treasury products
• 85% of calls we can solve on the phone in 10 min or less
• 15% of calls handed off/escalated
• Toggle between multiple systems
• Focus - Client delight
• FYI - JD power certified 14 years in a row – certain expectations of client communication
• Hitting all the marks from a risk/audit perspective
• Over time this becomes second nature