The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Accounts Specialist
Contract: Livermore , California, US
Salary Range: 23.00 - 25.00 | Per Hour
Job Code: 362390
End Date: 2025-06-27
Days Left: 17 days, 4 hours left
Responsibilities:
- Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.
- Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.
- Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances
- Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
- Able to explain a billing statement and methodology.
- Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
- Submit adjustment / refund requests if needed.
- Keeps management informed of areas of concern and problems identified.
- Assists in monthly closing by assuring all appropriate information is entered into the system.
- Process credit card payments.
- Follows all HIPAA guidelines.
Basic qualifications:
- High school graduate or equivalent required, Secondary education or Medical Certification Preferred
- Knowledge of Revenue Cycle Customer Billing
- Knowledge of customer relationship management (CRM) tools and related analytics desired
- Experience with MS Office - Word, Excel, PowerPoint required
- Working knowledge of HIPAA and the Affordable Care Act;
- Must have an aptitude for problem solving and staff coaching/training;
Pay Range:
- $23-25/Hr
Job Requirement
- ustomer relationship management
- CRM
- Word
- Excel
- PowerPoint
- HIPAA
- Affordable Care Act
- Explanations of Benefits
- EOB
- refund requests
- Medicaid
- Medicare
Reach Out to a Recruiter
- Recruiter
- Phone
- Sanjay Rawat
- sanjay.rawat@collabera.com
Apply Now
Apply Now
