Position Details: 

• Industry - Banking and Financial
• Title - Technical Support Associate
• Duration - 12 Months
• Location - Chandler, AZ (ONSITE)
• Pay - $18/hour to $20/hour

• Troubleshoot MS and proprietary systems via phone and chat.
• Handle multiple live chats while meeting quality and performance metrics.
• Escalate unresolved issues with clear documentation.
• Communicate effectively to ensure high-quality client support.
• Participate in technical training and use real-time peer support.

Qualifications

• No formal education required; relevant experience essential.
• 1–3 years in a similar support role.
• Strong customer service, communication, and multitasking skills.
• Team player with the ability to work under pressure and meet targets.
• Proficient in Agent Chat, Windows 10, and fast-paced environments.

Preferred Skills

• Call center or tech support experience.
• Basic hardware troubleshooting (Windows 10/11).
• Familiarity with MS Office, Office 365, SharePoint, Skype.
• Exposure to Citrix, VPN, Cisco AnyConnect.
• Knowledge of ITSM Remedy (a plus, not required).